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SRA Customer Service Standards


Customer service standards are a set of rules that are derived from the SRA’s Vision; they aim to give direction to the SRA's strategic and business activities as well as its conduct in order to realise the Vision.

 
WHAT ARE SERVICE STANDARDS

Service standards are a set of guidelines that govern the conduct of all staff towards ensuring quality service delivery by the Authority. Effective customer service standards are defined in very specific terms to ensure that employees understand what they are required to deliver. These standards will also be the tool used to measure the SRA's performance in relation to customer service.

SRA Customer Standards (click here to view the handbook)

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    TAX CALENDAR   SEE ALL DATES

Provisional Tax:

1st payment is due no later than 31st December

2nd payment is due no later than 30th June

3rd payment is due on receipt of Notice of Assessment after having submitted Income Tax returns


Remittance of PAYE:

No later than the 7th every month


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